Privacy Policy

This Privacy Policy explains how HUBLO.AI ("we", "us", "our") collects, uses, stores, and protects your personal data when you use AskLLM at askllm.io (the "Service"). We comply with the GDPR and India's Digital Personal Data Protection Act, 2023 (DPDP Act). By using the Service, you agree to the practices described in this Policy.

1. Who We Are

HUBLO.AI
Website: https://askllm.io
Contact: rohit@askllm.io

For users in India, HUBLO.AI is the Data Fiduciary under the DPDP Act. For EU users, HUBLO.AI is the Data Controller under GDPR.

2. What Data We Collect

2.1 Data You Provide

When you run an audit or join the waitlist:

• Contact: Name, work email address
• Brand: Company name, category, competitor names you compare against
• Audit results: Scores, mention counts, raw AI responses (stored to deliver your report)
• Waitlist (if you join): Role, marketing budget, optional message

2.2 Data Collected Automatically

• Approximate country: We may derive your country (not precise location) from connection metadata to pre-fill an optional field on the audit form. You can change or clear it anytime.
• IP address (hashed): For rate limiting and abuse prevention — raw IP never stored
• Usage analytics: PostHog (product usage)
• Error data: Sentry (bug diagnosis)

2.3 What We Do NOT Collect

• We do not sell your personal data
• We do not use your brand data to train AI models
• We do not track you across other websites

3. How We Use Your Data

We process data for: providing the audit service; sending audit reports and transactional emails; improving the Service; preventing fraud; legal compliance. Marketing emails require separate opt-in. MVP: transactional emails only — audit result, waitlist confirmation, re-audit confirmations.

4. How We Share Your Data

Your brand submission is sent to AI providers (OpenAI, Anthropic, Google, Perplexity) to generate reports. We use Supabase (database), Resend (email), Upstash (rate limiting), Vercel (hosting). All sub-processors use Data Processing Agreements. We may disclose data if required by law.

5. Data Retention

Audit data is retained for the duration of our service. You may request deletion at any time (Section 7). Anonymised statistics may be retained indefinitely.

6. Data Security

We use encryption in transit (HTTPS/TLS), encryption at rest, access controls, IP hashing (no raw IP stored), and audit logging. No system is 100% secure. Report concerns to rohit@askllm.io.

7. Your Rights & Delete My Data

Under GDPR and DPDP you have the right to: access, rectification, erasure, restriction, portability, object, withdraw consent. To request deletion, email rohit@askllm.io with subject "Delete my data" and the email you used. We will manually process your request within 30 days.

For India: Grievance Officer — contact rohit@askllm.io. Response within 30 days.

8. Cookies

We use essential cookies (admin area). PostHog analytics cookies can be opted out. No advertising or third-party tracking cookies.

9. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect data from minors.

10. International Transfers

Data may be transferred outside the EEA. We use Standard Contractual Clauses and DPAs with sub-processors.

11. Changes

We may update this Policy. The "Last updated" date reflects changes. Continued use constitutes acceptance.

12. Contact

HUBLO.AI
Email: rohit@askllm.io
Website: https://askllm.io